Service / 06
Ongoing Support &Optimization
Keep the products we build healthy, current and useful after launch.
Maintain · Improve · Extend
CLEAR SCOPE
Support allowance and exclusions are agreed rather than left open-ended.
CONTINUITY
The people who understand the product can continue improving it.
EXTENDABLE
Larger improvements can become separate scoped projects when needed.
Overview
Digital products change as the business changes. We provide scoped post-launch support for fixes, content or interface updates, dependency maintenance, small improvements and new work when the next version becomes worth building.
What you get
Deliverables.
Agreed maintenance and fix requests
Dependency / platform updates where relevant
Content and interface changes
Performance and technical review where relevant
Small feature improvements within the plan
Separate scoping for larger extensions
How we work
Process.
- / 01
Review
Understand the current state and the support priority.
- / 02
Plan
Separate defects, maintenance and new feature work.
- / 03
Improve
Implement and test the approved changes.
- / 04
Track
Keep a clear record of changes, dependencies and larger future opportunities.
FAQ
Things people
always ask.
Do you support products you did not build?
Potentially, after a technical review to understand the stack, access, quality and risks.
Is support unlimited?
No. Support plans should have a clear allowance, response target and exclusions so both sides know what is covered.
More answers about scope, timelines, pricing and support are on the studio FAQ.
Ready to
build it?
Tell us what you have in mind. We'll come back within 24 hours with a clear-eyed take and next steps.
Or see this service applied in our case studies.
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